| When I talk about feedback to new Ebay | | | | |
| sellers, I usually compare it to having one | | | | I personally do not use this system. When I |
| note posted on the door of a | | | | receive payment, I leave feedback |
| brick-and-mortar business for every | | | | immediately. My feedback is always positive |
| transaction. At almost any business--no | | | | and descriptive. If I have something bad to |
| matter how bad the service--you would have | | | | say, I try to work it out with the buyer |
| a lot of positive transactions; and thus a | | | | first, rather than posting negative |
| lot of positive notes. As a potential | | | | feedback. |
| shopper, you probably wouldn't bother to | | | | |
| read all of these positive notes. Instead, | | | | In the example I used above, giving negative |
| you'd look to see if there were any | | | | feedback to a buyer would be the equivalent |
| negatives. | | | | of a store owner driving out to the buyer's |
| | | | house and posting a big, nasty letter on |
| If you were planning to eat at a restaurant | | | | the person's door for everyone in the |
| and you found a bunch of notes in big, red | | | | neighborhood to see. |
| marker that said the food was moldy; the | | | | |
| waiter dumped hot coffee on me on purpose; | | | | Leaving negative feedback like this is not |
| and the manager chased me out of the store | | | | only is a bad reflection on my business, |
| with a gun, you probably wouldn't go | | | | but it can also prompt retaliatory negative |
| there--or at least you'd think twice about | | | | feedback from the buyer. |
| it. | | | | |
| | | | Afterall, if someone left that nasty note on |
| And likewise, if you wanted to buy an | | | | your door for all of your neighbors to see, |
| engagement ring, but you found a number of | | | | wouldn't you at least exercise your right |
| notes on the local jeweler's door that said | | | | to leave a response on the door of that |
| I bought an engagement ring. The diamonds | | | | someone's business? |
| were fake. And the owner refused to give me | | | | |
| a refund, you would drive out of town to | | | | . . .again, this is why it is so important to |
| another jeweler. | | | | avoid these exchanges altogether. |
| | | | |
| Feedback is a powerful tool that will ensure | | | | In general, it is pretty easy to avoid |
| either your success or failure selling on | | | | negative feedback as an Ebay seller. If you |
| Ebay. This is why it is so important to use | | | | create a clear store policy and adhere to |
| feedback carefully. You should do | | | | it, give refunds when they are warranted, |
| everything possible to see that each of the | | | | and communicate with your customers whenever |
| following happens: 1) every buyer gives you | | | | there is a problem, you shouldn't ever have |
| feedback; 2) all of that feedback is | | | | to worry about negative feedback. |
| positive; and 3) every dispute or | | | | |
| misunderstanding is resolved, resulting in: | | | | -------------------------------------------- |
| a) positive feedback, b) mutually-withdrawn | | | | --------- |
| feedback, or c) neutral feedback. | | | | |
| | | | Written by Isaiah - Want to learn "How to |
| A lot of Ebay sellers have a written feedback | | | | Profit on Ebay In Seven Days Without Spending |
| policy that requires the buyer to post | | | | A Single Penny"? My online book will teach |
| feedback if they want feedback from the | | | | how to do exactly that. For a limited time |
| seller. This allows the seller to factor in | | | | only (until I have enough testimonials), |
| the buyer's feedback when leaving feedback. | | | | you can get a pre-publication copy for |
| It also forces people who wouldn't otherwise | | | | ONE-FOURTH the post-publication price! |
| give feedback to do so. | | | | |