From Ebay Zero to Power-Selling Hero: Using Feedback Effectively

When I talk about feedback to new Ebay sellers, IIt also forces people who wouldn't otherwise give
usually compare it to having one note posted on thefeedback to do so.
door of a brick-and-mortar business for everyI personally do not use this system. When I receive
transaction. At almost any business--no matter howpayment, I leave feedback immediately. My feedback
bad the service--you would have a lot of positiveis always positive and descriptive. If I have something
transactions; and thus a lot of positive notes. As abad to say, I try to work it out with the buyer first,
potential shopper, you probably wouldn't bother to readrather than posting negative feedback.
all of these positive notes. Instead, you'd look to see ifIn the example I used above, giving negative feedback
there were any negatives.to a buyer would be the equivalent of a store owner
If you were planning to eat at a restaurant and youdriving out to the buyer's house and posting a big,
found a bunch of notes in big, red marker that said thenasty letter on the person's door for everyone in the
food was moldy; the waiter dumped hot coffee on meneighborhood to see.
on purpose; and the manager chased me out of theLeaving negative feedback like this is not only is a bad
store with a gun, you probably wouldn't go there--or atreflection on my business, but it can also prompt
least you'd think twice about it.retaliatory negative feedback from the buyer.
And likewise, if you wanted to buy an engagementAfterall, if someone left that nasty note on your door
ring, but you found a number of notes on the localfor all of your neighbors to see, wouldn't you at least
jeweler's door that said I bought an engagement ring.exercise your right to leave a response on the door of
The diamonds were fake. And the owner refused tothat someone's business?
give me a refund, you would drive out of town to. . .again, this is why it is so important to avoid these
another jeweler.exchanges altogether.
Feedback is a powerful tool that will ensure either yourIn general, it is pretty easy to avoid negative feedback
success or failure selling on Ebay. This is why it is soas an Ebay seller. If you create a clear store policy
important to use feedback carefully. You should doand adhere to it, give refunds when they are
everything possible to see that each of the followingwarranted, and communicate with your customers
happens: 1) every buyer gives you feedback; 2) all ofwhenever there is a problem, you shouldn't ever have
that feedback is positive; and 3) every dispute orto worry about negative feedback.
misunderstanding is resolved, resulting in: a) positive------------------------------------------------------
feedback, b) mutually-withdrawn feedback, or c)Written by Isaiah - Want to learn "How to Profit on
neutral feedback.Ebay In Seven Days Without Spending A Single
A lot of Ebay sellers have a written feedback policyPenny"? My online book will teach how to do exactly
that requires the buyer to post feedback if they wantthat. For a limited time only (until I have enough
feedback from the seller. This allows the seller totestimonials), you can get a pre-publication copy for
factor in the buyer's feedback when leaving feedback.ONE-FOURTH the post-publication price!